FAQs

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How do I place an order?

Just add items to your cart, go to checkout, fill in your details, and pay securely online.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?

Yes, if your order hasn't shipped yet. Contact us ASAP to make changes or cancel.

Is my payment information secure?

Yes, we use secure, encrypted checkout systems to protect your payment details.

Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders over $50.

Shipping & Delivery

How long does delivery take?

Most orders arrive in 3–7 business days, depending on your location.

Do you ship internationally?

Right now, we only ship within the U.S., but international shipping is coming soon.

How can I track my order?

You’ll receive a tracking link by email once your order ships.

What’s your return policy?

You can return items within 30 days if they’re unused and in original packaging.

How do I start a return?

Just go to our Returns page, fill out the form, and follow the steps.

Return & Refund

When will I get my refund?

Refunds are processed within 5–7 business days after we receive your return.

Do you offer exchanges?

Yes, we offer exchanges for size or color if the item is in stock.

How do I know which product is right for me?

Check our product descriptions and sizing guides or contact us for personal help.

Are your supplements FDA approved?

Our supplements are made in FDA-registered facilities and follow strict quality standards.

What if my package arrives damaged?

If your order is damaged in transit, contact us within 48 hours with photos for a free replacement or refund.

Product Information

Are your workout products beginner-friendly?

Yes! We offer gear and guides for beginners, intermediate, and advanced fitness levels.

Do you sell eco-friendly products?

Yes, we carry a selection of eco-conscious fitness and wellness products.

Do I need an account to order?

No, you can check out as a guest—but creating an account helps track orders and saves time.

How can I contact customer service?

Email us at support@onestopshop.com or use the contact form on our website.

Do you offer live chat support?

Yes! You can chat with us live Monday to Friday, 9 AM to 5 PM EST.

Where are you based?

We’re proudly based in the U.S. and ship from multiple domestic warehouses.